COVID ALERT -
Unfortunately all mail services and couriers are unable to guarantee delivery dates due to covid, and unfortunately we are unable to as well. If you require it by a certain time, please contact us.
Return Policy
If you are not happy with the quality of the product, please contact us immediately.
Unopened and unused merchandise must be returned within 30 days of delivery for a full refund. Please contact us immediately to arrange the return.
Refunds (excluding the shipping cost) will be issued when we receive the item.
Unopened and unused merchandise must be returned within 30 days of delivery for a full refund. Please contact us immediately to arrange the return.
Refunds (excluding the shipping cost) will be issued when we receive the item.
Shipping Policy
All orders will be shipped from Canada within 3 business days (except when a holiday and vacation alert is posted)
US orders will be sent via USPS and scheduled to be delivered within 3-8 business days
Canada orders will be sent via Canada Post and scheduled to be delivered within 3-15 business days
Worldwide shipments - Customers are responsible for any import taxes or costs associated with the import of this item. Shipments will arrive within 10-22 business days. (due to covid, orders may take up to 60 days in certain countries)
We try are keep the shipping prices as low as possible.
US orders will be sent via USPS and scheduled to be delivered within 3-8 business days
Canada orders will be sent via Canada Post and scheduled to be delivered within 3-15 business days
Worldwide shipments - Customers are responsible for any import taxes or costs associated with the import of this item. Shipments will arrive within 10-22 business days. (due to covid, orders may take up to 60 days in certain countries)
We try are keep the shipping prices as low as possible.
Quality issues
We stand by the quality of our product, so if there are any issues, please contact immediately
If you are not creating perfect circles, please refer to Painting tips
On how to clean the tools (no alcohol or chemicals) please visit How to dot
Looking for instructions - please visit Step by Step Instructions and for inspiration Different Designs
Need further help, please contact us, and we will be glad to help!
On how to clean the tools (no alcohol or chemicals) please visit How to dot
Looking for instructions - please visit Step by Step Instructions and for inspiration Different Designs
Need further help, please contact us, and we will be glad to help!
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We will try our best to respond to all inquiries within 2 business days (M-F). We are just a small business based in British Columbia, Canada (PST time). PO Box 44137, Kensington Square Burnaby BC, V5B 4Y2 Canada Hello@diymandalastones.com |
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